             [NEGATIVE RESPONSE TO INQUIRY]
General rules:
     
     * Open letter with specific answer to inquiry.
     * Give reason for inability to fulfill request.
     * Thank writer for his or her interest and patience.
                         COMPANY
                         ADDRESS
                     CITY, STATE ZIP


Date


Name
Company
Address
City, State Zip


Dear            ,
     [Thank you for your interest in our company. 
Unfortunately we can't fulfill your request for information 
on XYZ widgets because we do not manufacture them.]
     [I have enclosed information on a similar product, 
which I hope will be useful to you. I have also provided 
general information on our company, its products, and 
services.]
     Thank you again for contacting us.  If I can be helpful 
to you, please call me collect, or use our toll-free number.


Sincerely,



Representative

Enclosure
